Cancellation/Refund Policy

2.1 General Refund Window

• All Plans: Users may request a refund within 7 days of purchase
• Refund Requests: Must be submitted via email to info@hiresensei.work
• Required Information: Include your account email, purchase date, and reason for refund request

2.2 Service Dissatisfaction

If you are unsatisfied with our service or experience technical issues, please contact us immediately at info@hiresensei.work. We will review your case and may provide a full refund if appropriate.

3.1 Free Plan

• Cancellation: Can be cancelled at any time with no charges
• Account Deletion: Contact info@hiresensei.work for complete account removal
• Data Retention: Account data will be deleted within 30 days of cancellation request

3.2 Pay As You Go Plan

• No Cancellation Required: No recurring charges - you only pay per resume edit
• Unused Credits: No refunds for unused pay-per-use credits
• Account Status: Remains active until you choose to delete your account

3.3 Premium Plan (₹200/month)

• Cancellation: Users may request a cancellation within 7 days of purchase
• Refund: We will review your case and may provide a full refund if appropriate
• Cancellation Method: Email info@hiresensei.work
• Access Continuation: Service halts after cancellation

4.1 Review Process

• All refund requests are reviewed on a case-by-case basis
• We reserve the right to approve or deny refund requests at our discretion
• Refund decisions are based on usage, account activity, and reason provided

4.2 Processing Time

• Review Period: Refund requests are reviewed within 48 hours
• Processing Time: Approved refunds are processed within 1-2 weeks
• Refund Method: Refunds are credited to the original payment method used for purchase
• Notification: You will receive email confirmation once your refund is processed

4.3 Refund Limitations

• Refunds are only available for direct purchases through HireSensei
• Third-party purchases or gift subscriptions may have different refund terms
• Referral bonus credits are non-refundable

5.1 Usage-Based Restrictions

• Excessive Usage: Accounts with significant usage of premium features may not be eligible for full refunds
• Downloaded Content: Users who have downloaded multiple optimized resumes may receive partial refunds
• Service Completion: If you have successfully used our service to improve your resume, refunds may be denied

5.2 Policy Violations

• Accounts terminated for violating our Terms of Service are not eligible for refunds
• Fraudulent payment methods or chargeback disputes void refund eligibility
• Misuse of referral programs or promotional offers may result in refund denial

6.1 Technical Issues

• If our service experiences significant downtime or technical problems affecting your usage, you may be eligible for service credits or refunds
• Contact our support team immediately if you experience technical difficulties

6.2 Billing Errors

• Incorrect charges or billing errors will be corrected and refunded promptly
• Double charges or payment processing errors are eligible for immediate refunds

6.3 Promotional Offers

• Promotional pricing and discounted subscriptions may have modified refund terms
• Student discount refunds follow the same 7-day policy unless otherwise specified

7.1 Cancellation Methods

• Email: info@hiresensei.work
• Subject Line: Use "Cancellation Request" or "Refund Request"
• Required Information:
  • Account email address
  • Plan type
  • Reason for cancellation/refund
  • Purchase date

7.2 Response Time

• Cancellation Confirmations: Processed within 24 hours
• Refund Requests: Initial response within 48 hours
• Support Hours: Monday to Friday, 9 AM to 6 PM IST

8.1 Policy Updates

• We may modify this refund policy from time to time
• Users will be notified of significant changes via email
• Continued use of our service after policy changes constitutes acceptance

8.2 Grandfathering

• Existing subscribers retain refund terms from their original subscription date
• Policy changes apply to new subscriptions and renewals

9.1 Internal Resolution

• All refund disputes should first be addressed through our customer support at info@hiresensei.work
• We are committed to resolving issues fairly and promptly

9.2 Good Faith Commitment

• HireSensei operates in good faith to resolve all customer concerns
• Our goal is customer satisfaction while maintaining fair business practices